Keeping clients happy is key to the success of any business. Think of your clients as an unofficial business partner; their continued happiness means consistent income for you. There are various reasons a client might leave your unit and not all of them are bad. Real Property Management of Greater Gwinnett does everything within its power to eliminate any reason a client may vacate your unit that is in their control. Keeping the points below in mind when developing your customer service will help you maintain positive client relations and a happy renter base–and ultimately keep your units full.
Quick Response Time
A clients’ patience only lasts so long before he or she becomes frustrated with your lack of response to a request. Real Property Management of Greater Gwinnett ensures speed when responding to any need by a client. For issues that cannot be resolved quickly, Real Property Management of Greater Gwinnett will, at minimum, contact the clients and let them know when the concern will be addressed. They will then certainly follow through on that commitment once it has been made.
Respect Privacy
Although you retain ownership of the unit, clients have a legal right to privacy. Beyond the legal requirements, there are additional ways to respect the privacy of your renters that they will very much appreciate. Real Property Management of Greater Gwinnett offers clients plenty of advanced warning any time you need access to their units. Giving specific dates and limited time frames of when you will visit the unit allows them to plan. Try limiting your overall access to the unit if possible.
Fair Prices
While the temptation to hike rental prices may be high from time to time, do not believe that consistent hikes will always help your bottom line. Vacancies are far more expensive than maintaining a fair and even slightly lower than market rental price. Everyone likes to be treated fairly, and consistent, and reasonable prices will be a great asset to Lawrenceville rental retention efforts. When you have a tenant that consistently pays the rent on time, try to keep that tenant if you can.
Real Property Management of Greater Gwinnett will prioritize client relations for the benefit of your business. Not only are happy client’s long-term customers, but they are also great advertisements as they tell their friends of your great service and post positive feedback online, which is some of the greatest advertising. Ultimately, keeping the clients happy will ensure long-term tenant retention, which in turn makes your bottom line happy.